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Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
How do I reset my password?
You can reset your password by going to the login screen and tapping "Forgot Password". Enter your email address and we'll send you a link to create a new password.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings to manage or cancel your subscription.
Can I get a refund?
Refunds are processed by Apple or Google depending on where you made the purchase. Please contact their support for refund requests. We're happy to help guide you through the process.
How do I restore my purchases?
Open the app and go to Settings. Look for "Restore Purchases" and tap it. Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We never sell your personal information to third parties. Read our Privacy Policy for more details.
How do I delete my account?
You can request account deletion by going to Settings > Account > Delete Account in the app, or by emailing support@intelloria.com with your request.
The app is crashing. What should I do?
First, try closing and reopening the app. If that doesn't work, try restarting your device. Make sure you have the latest version installed. If the problem persists, contact us with details about your device and the issue.
How do I contact support?
You can reach our support team at support@intelloria.com. We typically respond within 24-48 hours.